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Program Overview

Crucial Conversations teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics. By learning how to speak and be heard (and encouraging others to do the same), participants will learn to surface the best ideas, make the highest-quality decisions, and act on decisions with unity and commitment.

Who is this for?

Formal and informal leaders who want to be better prepared to manage critical conversations that can have a significant impact on relationships and productivity.


By the end of this workshop, participants will be able to:

Create a safe space to explore differing opinions.
Speak persuasively, not abrasively.
Recognize and diffuse emotional roadblocks that inhibit respectful dialogue.
Foster teamwork and better decision making.

“Very Enjoyable!  The introspection will allow easier implementation of these very useful skills.”

– Elly Correia, Lead Pharmacy Technician

The Public




Course Schedule Details

Start Date
Course Details
October 23, 2024
8:45 am
Crucial Conversations© for Mastering Dialogue
Guelph General Hospital, 73 Delhi St., Guelph

This is a full day program: 8:45am – 4:30pm.

Following this program, participants will be invited to attend a  workshop to examine and explore how the skills learned during this session are being applied in the workplace.

This program is co-facilitated with our partners at Guelph General Hospital.GGH logo high res - Guelph FHT

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