Program Description

Personal support workers (PSWs) play a critical role in the health care team, and in ensuring that quality of life is maintained for the persons in their care. Advanced interpersonal skills are essential to PSW practice—they help to build connection with clients and colleagues, enhance the ability to adapt to new situations, and support personal and professional resiliency.

The Certificate in Advanced Interpersonal Skills for PSW Practice strengthens skills in the following areas to support PSWs in deepening their practice: 

• observation and critical thinking
• teamwork and collaboration
• communication
• flexible thinking and problem solving
• empathy and compassion

Through practical application and critical reflection, you will grow your ability to respond proactively and creatively to the complex care needs of your clients and the challenges of a demanding work environment, while developing transferrable skills that are highly desirable to employers in all sectors.