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Program Description

Personal support workers (PSWs) play a critical role in the health care team, and in ensuring that quality of life is maintained for the persons in their care. Advanced interpersonal skills are essential to PSW practice—they help to build connection with clients and colleagues, enhance the ability to adapt to new situations, and support personal and professional resiliency.

The Certificate in Advanced Interpersonal Skills for PSW Practice strengthens skills in the following areas to support PSWs in deepening their practice: 

  • observation and critical thinking
  • teamwork and collaboration
  • communication
  • flexible thinking and problem solving
  • empathy and compassion

Through practical application and critical reflection, you will grow your ability to respond proactively and creatively to the complex care needs of your clients and the challenges of a demanding work environment, while developing transferrable skills that are highly desirable to employers in all sectors.

Who is this for?

Personal Support Workers looking to grow their skills and deepen their knowledge, to improve their professional practice.


By the end of this workshop, participants will be able to:

Critically analyze unfamiliar situations and develop an appropriate plan of action.
Implement strategies to create successful relationships within multi-disciplinary teams.
Demonstrate effective communication across a variety of situations, including with clients, families, and team members.
Develop creative solutions to challenging workplace scenarios.
Apply approaches to build and maintain compassion and empathy for clients, team members and self.
The Public



$20% Discount

Course Schedule Details

Start Date
Course Details

June 17, 2024 to July 21, 2024

Advanced Interpersonal Skills for PSW Practice

Communication for PSW Practice


Course 2900103

Become the best Personal Support Worker you can be!

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